Shopping FAQs
We sort out common account-related questions to simplify your onsite access. Our user management team keeps standardized account rules and humanized support mechanism for every visitor.
Q: Is account registration mandatory for onsite browsing?
A: Public page browsing is open toopen to all visitors without mandatory mandatory registration. Account rAccount registration is only required for order submission, personalized preference saving and exclusive customized customized service access. If you have any confusion about account permission, welcome to contact us for further clarification.
Q: How to modify personal onsite information safely?
A: You can edit personal information independently in account setting page. All modification records are encrypted automatically, and our backend team will protect your information update privacy throughout the process.
Q: Can I cancel my registered account voluntarily?
A: Yes. You can submit account cancellation application via the dedicated service entry. Our user management team will verify your identity, clear redundant reserved user data properly, and finish the whole cancellation procedure within the standard processing period.
Q: Will my historical data be reserved after account cancellation?
A: All private browsing and order-related personal data will be cleared systematically after formal account cancellation. Only non-identical public operation logs will be reserved for platform security audit.
Q: Can I bind multiple receiving addresses to one account?
A: Registered accounts support adding, editing and switching multiple receiving addresses freely, which fits diversified shopping and receiving demands for daily use.
Q: How to modify personal onsite information safely?
A: You can edit personal information independently in account setting page. All modification records are encrypted automatically, and our backend team will protect your information update privacy throughout the process.
Q: Can I cancel my registered account voluntarily?
A: Yes. You can submit account cancellation application via the dedicated service entry. Our user management team will verify your identity, clear redundant reserved user data properly, and finish the whole cancellation procedure within the standard processing period.