Return Policy
We sincerely appreciate you for choosing and trusting our onsite products. This official return and exchange policy clarifies standardized terms for product return, exchange and refund application, aiming to bring reassuring and pleasant shopping experience for every valued user. All return behaviors shall follow the terms listed below, and we will try our best to handle every reasonable application patiently and fairly.
Basic Return Qualification Rules
1. All return applications shall be submitted within valid application period after customers receive purchased goods.
2. Returned goods must remain unused, intact, with original packing, attached tags and auxiliary accessories complete and undamaged.
3. Custom-made personalized goods, clearance marked goods and personal hygiene goods are not eligible for voluntary return.
Basic return qualification rules for purchased items:
1. All return applications shall be submitted within valid application period after customers receive purchased goods.
2. Returned goods must remain unused, intact, with original packing, attached tags and auxiliary accessories complete and undamaged.
3. Custom-made personalized goods, clearance marked goods and personal hygiene goods are not eligible for voluntary return.
After receiving and inspecting qualified returned goods, we will arrange fund refund via original payment path in order. Please kindly allow reasonable processing time for internal inspection and financial review. Thank you for your understanding and cooperation during the whole return procedure.